Service Delivery Manager - Flights

Improve contact center strategies and operations at senior level, supporting the Flights division.

Your new company
My client is an online travel booking platform for accommodations, flights, and more. They build and deploy cutting-edge technology that connects travellers with more than 2.5 million accommodations globally

Your new role
  • Build, develop and continuously improve contact center operational strategies and procedures,
  • Continuously looking for and executing on new ways to provide more efficient and effective customer outcomes.
  • Direct responsibility for leading the contact center flight service teams and flight related capabilities across CEG.
  • Creating and nurturing a team culture that is highly engaged and effective.
  • Prepare operations performance reviews
  • Ensure company compliance initiatives are in place and monitorable, both at the local and international level

What you'll need to succeed
You will have strong background in Contact Center/BPO activity, with a minimum of 4 years managing people in call centers.

As this role is handling the flights division, relevant experience working with Airline products or travel is essential.

Experience managing a multi-channel environment (telephone, email, chat, social media) is highly preferred.

What you'll get in return
Grow out the airline and flights business and reclaim its glory in the call center industry

Regional exposure to lead a team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job Type
Technology & Internet Services

Talk to a consultant

Talk to Amir Jafri, the specialist consultant managing this position, located in Kuala Lumpur
Suite 4 and 5, Level 23, Menara 3, Petronas

Telephone: +60327868600

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