Senior Consultant - Digital Customer Experience

Digital Customer Experience Senior Consultant (Medallia) for a global chemical manufacturer in Kuala Lumpur.

Your new company
This MNC is a global market leader in manufacturing industrial chemicals, based in Kuala Lumpur. They are in the midst of rapidly expanding their Global Digitalization Hub that is in charge of digitalizing and automating all their business operations. Due to this, they are seeking a Digital Customer Experience Senior Consultant to be the subject matter expert for the implementation of their transactional/digital Net Promoter System programs for the collection of digital customer feedback, especially within the Medallia Platform.

Key responsibilities:
  • Establishing a framework containing a bucket of pre-defined strategic surveys and workflows where business/service units can choose from for their websites / digital platform solutions
  • Help designing and identifying trigger points for the transactional/digital touchpoints where meaningful (digital) feedback will be collected from customers (e.g., General Intercept, Always-On, Behavioral intercept)
  • Exploring and proposing different functionalities and workflows on how insights are easily surfaced through reporting and on how to best close the loop with customers based on their customer feedback
  • Consult the business to select respective survey type based on their use case

What you'll need to succeed:
  • 7 years' working experience in a Senior Developer, Senior Consultant or similar role.
  • Experience working with CX / Customer Feedback Management solutions like Medallia (primarily preferred) or others such as Qualtrics
  • Familiarity using survey builder tools for building, targeting, and segmentation. Overall Configuration, Specifications (Survey Specs & Custom Parameters), Sandbox Setup/Testing, SSO (Single Sign On) Setup / Testing

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1231940


Job Type
Manufacturing & Production

Talk to a consultant

Talk to Leon Jalleh, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: +60376118696

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