Manager, Operational Excellence with an International Bank!

HAYS Technology is looking for experts within Process Improvement / Journey Owners for an international bank!
Who you will be working for
Our client is a local heavyweight in the banking industry and has won countless awards across their specialised area of banking. They are becoming increasingly more aware of the importance of customer journeys within their retail & wealth business - and have confirmed business transformation plans for the next 5 years which will also create more opportunity for everyone who is looking to venture into the business transformation bandwagon.

What you will be doing
Be an integral part of a team that will focus on mapping & journaling customer journeys and proposing process improvement plans within the space of Wealth Management & Retail Banking. You will also be responsible to ensure & see through the end to end implementation of a successful project while at the same time working and managing a world class squad.

What we are looking for
  • Experience within the space of Process Improvement / Journey Owners / Operational Excellence is a must.
  • Preferably experience with Financial Services (Banking/ Insurance/ Fintech)
  • Strong hands on Project Management experience
  • Experience on senior regional or international stakeholder management will be an added advantage.

What you'll get in return
Working in the banking industry certainly has its rewards and this role is no exception. An excellent salary is on offer for this position with an unrivalled pension scheme and a bonus averaging up to 3 months. In addition to this you will receive 25 days holiday exclusive of bank holidays, plus a great flexible working programme in place with the option to split your time between working from home and working in the office.

Please click to apply for this role, we welcome your application!

I am a Senior Consultant for Hays Technology, specialising & leading a team specialised in recruiting experts for Strategy, ERP, Agile + Project & Change Management in Kuala Lumpur, helping tech professionals develop their careers and ensuring organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery - I thrive on delivering for our clients.

At Hays Technology, we are shaping the future of recruitment. Project Management skills have never been needed more. We are talking - all the time - to organisations; so whether you are hiring for your team, or looking to take the next step in your career, talk to us today.

I can be contacted at +603278600 /


Job Type
Banking & Financial Services
Banking and Financial Services
Salary up to MYR 192k/ Annum

Talk to a consultant

Talk to Xander Chan, the specialist consultant managing this position, located in Kuala Lumpur
Suite 4 and 5, Level 23, Menara 3, Petronas

Telephone: +60327868600