Your new company

An SSC based in PJ, Selangor under an American pharmaceutical company with offices in 18 countries.

Your new role

Your new company's HR Solutions is an organization built to provide support to employees, managers, and HR colleagues around the world to ensure they can resolve HR questions, complete HR tasks, and get support from HR to allow them to focus on their roles in making a difference for people around the globe. As the HR Functional Specialist, you will work with the HR organization, employees, and managers across a wide variety of HR processes and transactions.

Key Objectives / Deliverables:

• To support Tier 1 & Tier 2 (Call support and Data management)
• Assess and resolve customer inquiries and issues (via phone, chat and case management tool) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure
• Process HR transactions, logging and closing cases, and ensuring data quality including but not limited to the following
• Data management
• Organization management
• Compensation administration
• Recruiting operations
• Create, update, store relevant employment documentation
• Conduct data quality reviews, monitor and correct processing errors
• Provide feedback and information to support high quality information in the HR Solutions
• Assist in testing upgrades and new system functionality
• Participate in continuous improvement initiatives

What you'll need to succeed

• 3-5 years’ experience working in HR operations or other transactional / operational work
• Bachelor’s Degree or equivalent work experience
• Bilingual: Fluent in Japanese (Added advantage: Mandarin)
• Experience in using Workday system (Preferable)
• Specialized knowledge in HR
• Strong Data Management skills
• Ability to navigate computerized data entry system or other relevant applications
• Strong oral and written communication skills
• Strong customer service orientation
• High level of integrity and confidentiality

What you'll get in return

• Attractive employee benefits
• Great career progression
• Dynamic working culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email veenie.ng@hays.com.my for a confidential discussion on your career if this job isn't quite right for you! #1241374