Customer Support Manager (Kulim)

Exciting Customer Support Manager position based in Kulim (Mandarin speaking advantageous)

Your new company

This prestigious, global services & solutions engineering company based in Kulim is looking to add an experienced Customer Support Manager to help drive & lead the field service engineers team to support their main semiconductor customers and to help grow the business.

Your new role

As a Customer Support Manager, your responsibilities include:

  • Being responsible of a team of field service engineers and being able to lead the team to drive improvement on customer service experiences
  • Providing direction and leadership for delivery of pre & post sales services/support to customers
  • Must have experience & be responsible with the overall Profit and Loss of the business unit
  • Negotiating contracts and developing business strategies to the improvement of the controllable margins and expanding market share of new & existing customers
  • Being responsive to customer complaints & resolving issues

What you’ll need to succeed To be successful in this role you must be:

  • A minimum of 4-10 years of experience in the Customer Service Management in a semiconductor industry or of something technically similar
  • Bachelor’s Degree in Engineering
  • Willing to travel at any time
  • Very strong communication & interpersonal skills with customer facing experience
  • Excellent leadership and people management skills
  • Ability to make difficult decisions in high pressure situations
  • Ability to speak mandarin preferred

What you need to do now If you are interested in this role please apply on the Hays website, click ‘apply now’ or send in your up-to-date CV to [] or please do not hesitate to contact Raisa at +60376118663

If you are looking for other roles do not hesitate to contact us and to open the enquiry of positions. At Hays, we don’t just accept difference, we celebrate and support it. WE thrive in benefiting our employees, our customers and our community. #1218068


Job Type
Energy, Utilities & Mining

Talk to a consultant

Talk to Raisa Azzam, the specialist consultant managing this position, located in Sunway
Level 23, The Pinnacle, Persiaran Lagoon

Telephone: 0376118611

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