Customer Service Representative

Great Career Opportunity in Kuala Lumpur

About the Company:
My client is an American MNC in the insurance and healthcare industry. They are a global health service company that works with insurance providers to give you the best possible coverage while making it simple, affordable and predictable.

About the Job:
You will be responsible for effectively handling inquiries from customers, clients or providers received via phone and e-mail located domestically and internationally in "real time" contact centre environment.

Responsibilities and Duties:
  • Receives requests by mail, telephone or in person regarding insurance claims/policies while operating on multiple computer applications.
  • Responds to inquiries from policy holders, providers and/or others for information and assistance.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Mails or routes claims forms and supporting documentation to various units for final processing.
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

Job Requirements:
  • Fluency in written & spoken Mandarin & English, is a must.
  • High School Diploma or equivalent required or Associates or bachelor’s degree preferred.
  • Intermediate proficiency in Microsoft Office Suite.
  • High level capacity to multitask independently and on a computer.
  • Excellent written and oral communication skills.
  • Ability to perform in a high volume, fast paced call centre environment.

If this sounds like you, apply now! If you have any questions you can email me at: Xander.Boden@hays.com.my #1228606

Summary

Job Type
Permanent
Industry
Insurance
Location
Malaysia
Specialism
Insurance
Ref:
1228606

Talk to a consultant

Talk to Aashvin Shangiri, the specialist consultant managing this position, located in Kuala Lumpur
Level 26, Menara 3, Petronas

Telephone: 60376118600

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