Customer Service Operation Manager (Korean / Japanese)

Join the global Contact Centre as an Operation Manager (Japanese & Korean) to be based in Kuala Lumpur

Your new company
A global company within it's contact centre is looking for a Japanese / Korean Operation Manager to lead their global project to be based in Kuala Lumpur

Your new role
As an Ops Manager, you'll be leading a team of Agents, Team Lead & etc in supervising their daily customer services operational task. You'll also be responsible in driving process improvement, customer experience to improve the overall team's performance. This will be a new expansion project, if you're someone who is looking for a new challenge, this will be an ideal role for you.

What you'll need to succeed
  • Native or Excellent command of Japanese / Korean language
  • Contact Centre/ Customer Service experience is a Must
  • Leadership experience in leading a big team
  • Open for local, Native speaker will be highly preferred.

What you'll get in return
  • Excellent career path and attractive remuneration
  • Opportunity to establish and build a team
  • Visa/ relocation cost will be sponsored
  • Hybrid working arrangement and flexible working style

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jess.Yeoh@hays.com.my, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1233739

Summary

Job Type
Permanent
Industry
Travel, Hospitality, Leisure & Tourism
Location
Malaysia
Specialism
Resource Management
Ref:
1233739

Talk to a consultant

Talk to Jess Yeoh, the specialist consultant managing this position, located in Kuala Lumpur
Level 26, Menara 3, Petronas

Telephone: +60327868670

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