Customer Service Assistant Manager

A Heavy Manufacturing company looking for a Customer Service Assistant Manager.

Your new company
Our client is a market leading heavy manufacturing company which supplies its products across the globe.

Your new role
You will liaise with external parties including customs and MITI, clients and suppliers - know how to handle customs documents for all shipment activities. You will also monitor shipment loading and OTD. You will track and report quality issues such as shipping discrepancies, claim issues, freight issues and vendor issues. You will look into customer satisfaction reports and work on improving the response time, reducing complaints and providing better service overall. You will set the KPIs for your team and ensure that they are motivated to achieve targets.

What you'll need to succeed
  • Strong customer service experience in Logistics / Shipping field
  • Candidates from Shipping Line would be a plus
  • Experience handling Customs documents and checking on shipment lead time
  • People management experience, at least managing a team of 2 people

What you'll get in return
An opportunity to take your career to the next level with a public listed company.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact Kate.Lo@hays.com.my or call +603-7611 8677 for a confidential discussion on your career. #1217009

Summary

Job Type
Permanent
Industry
Supply Chain & Logistics
Location
Malaysia
Specialism
Supply Chain
Ref:
1217009

Talk to a consultant

Talk to Kate Lo, the specialist consultant managing this position, located in Sunway
Level 23, The Pinnacle, Persiaran Lagoon

Telephone: +60376118677

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