Customer Service/Account Specialist (Japanese Speaker)

Account Specialist role for an Epayment account , to deliver the best customer experience.

Your new company
An established BPO with a strong regional presence in APAC, supporting the world's leading brands with digital customer care.

Your new role
  • Provision of an excellent support experience to E-payment users via phone, chat, and email
  • Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
  • Advocate for users and pass ideas and best practices on to the rest of the team
  • Update the internal knowledge base when you discover something new
  • Establish effective working relationships with team members and E-payment users

What you'll need to succeed
  • Fluency in Japanese
  • Comfortable working with technology
  • Always be on the lookout for ways to improve the way we do things

What you'll get in return
  • High remuneration package with great incentives
  • International and Fun working culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job Type
Technology & Internet Services

Talk to a consultant

Talk to Amir Jafri, the specialist consultant managing this position, located in Kuala Lumpur
Suite 4 and 5, Level 23, Menara 3, Petronas

Telephone: +60327868600

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