Customer Experience Manager (Japanese / Mandarin/ Cantonese)

Join fastest growing IT global contact centre in leading the customer experience team based in KL.

Your new company
World-leading global contact centre with dynamic working culture and innovative work practice, you will be given an opportunity to manage an global customer experience team with process improvement to achieve service excellence.

Your new role
If you are an experienced customer experience manager who can speak Japanese, Mandarin or Cantonese with proven 3 years of strong leadership, this role will be a golden opportunity for you. With this role, you will be leading of a team of highly driven customer service agents’ while managing quality, process improvement. You will also be given the opportunity to groom a team with the flexibility to work in shift hours.

What you'll need to succeed
  • Min 3 years of leadership experience.
  • Coming from a contact centre background
  • Flexibility to work in shift hours.
  • Proficiency in Japanese (spoken & written) / Mandarin or Cantonese.
  • Working Visa sponsorship for native speaker.

What you'll get in return
  • Up to RM 120K annual salary
  • Global project exposure
  • Attractive employees benefits.
  • Dynamic team culture

What you need to do now
If you're interested in this role, click 'Apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new finance position within the Shared Services industry, please contact Jess Yeoh at 0327868600 or email Jess.Yeoh@hays.com.my for a confidential discussion on your career.

Summary

Job Type
Permanent
Industry
Travel, Hospitality, Leisure & Tourism
Location
Malaysia
Specialism
Accountancy and Finance
Pay
Attractive Salary Package
Ref:
1204062

Talk to a consultant

Talk to Jess Yeoh, the specialist consultant managing this position, located in Kuala Lumpur
Suite 4 and 5, Level 23, Menara 3, Petronas

Telephone: +60327868600

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