Your new company
You’ll be working for a reputable global identity and background screening company based in Malaysia. This fast paced and award-winning company promises an aggressive growth plan and the vision to become a better leader in its field.

Your new role
You will be reporting to the Vice President of the Client Delivery division. Your responsibilities would consist of:

• Leading and overseeing the client case management team and ensuring excellent delivery on all service level agreements
• Maintaining positive relationships with customers
• Identify customer needs and adhering to all compliance requirements
• Thorough analyzation of new markets and emerging trends and recommendations
• Adhering to all compliance and SLA requirements
• Ensure all new clients are onboarded
• Lead and manage team as well as promote professional growth within the team
• Meticulous in meeting deadline
• Review customer feedback effectively to improve services
• Other ad-hoc duties as assigned by the higher management

What you'll need to succeed
To ensure your success within this role, you will possess:

• Minimum of 8 years of relevant working experiences in BPO environment
• A recognised bachelor’s degree
• Excellent command of written and spoken in English
• Good leadership and interpersonal skills
• A good team player and proven track record in leading client delivery team
• Able to adapt well in a fast-paced environment
• Knowledge of data privacy principle / data protection

• Strong customer service and comes with project management experience
• Possess a positive attitude and ability to adapt to transformation
• Advance computer literacy in Microsoft Office

What you'll get in return
You will be offered with an attractive salary package and excellent benefits. Training, support, and career development will be provided. You’ll also enjoy an exciting and creative working environment with the use of modern technology to get your job done. There would be a team of hardworking and ambitious individuals supporting you.

What you need to do now
Interested candidates fulfilling the above requirements may apply directly by clicking the link or please call Joshua Yeoh at 60376118637. You can also email your CV to Joshua.Yeoh@hays.com.my. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1226263